9781422276709

contents

Introduction ..................................................................................................................................................... 6 Retail Associate/Cashier................................................................ 13 Telemarketer........................................................................................ 25 Customer Service Representative.............................................. 37 Shipping/Stock Clerk....................................................................... 49 Secretary/Administrative Assistant/Receptionist........... 61 Accounting Clerk/Bookkeeper..................................................... 75 Bank Teller............................................................................................. 87 Word Processor/Data Entry Worker. ...................................... 99 Index ........................................................................................................................... 111 PHOTO Credits ............................................................................................................. 112 Chapter 1: Chapter 2: Chapter 3: Chapter 4: Chapter 5: Chapter 6: Chapter 7: Chapter 8: