9781422277874

The most effective leaders have a combination of intellectual intelligence (IQ), technical skills, and emotional intelligence (EI). Emotional intelligence is an essential ingredient. EI is the act of knowing, understanding, and responding to emotions, overcoming stress in the moment, and being aware of how your words and actions affect others. Emotional intelligence consists of five attributes: self-awareness, self-management, empathy, motivation, and effective communication. INTRODUCTION: INSPIRATION TO THE READER

The Unrelenting Athlete “I've missed more than 9000 shots in my career. I've lost almost 300 games. Twenty-six times I've been trusted to take the game winning shot and missed. I've failed over and over and over again in my life. And that is why

I succeed.” – Michael Jordan

The Bold Poets

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou “What's money? A man is a success if he gets up in the morning and goes to bed at night and in between does what he wants to do.” – Bob Dylan

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